Privacy Notice

Last Updated: 07/06/2023

This Privacy Notice describes how Pikmo Pty Ltd (indicated below as "PikMo", "We", "us", or the "Company") collects, uses, discloses, transfer, stores, retains or otherwise processes your information when you visit our Web/APP www.pikmo.com.au or mobile application (collectively referred to as "Web/APP") or apply or sign up for a PikMo Account or use PikMo Services (the meaning of any capitalized term without a definition under this Privacy Notice shall be referred to Terms of Service at www.pikmo.com.au/terms-of-service).

1. What is "personal information"?

  1. The Privacy Act 1988 (Cth) currently defines "personal information" as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:
    1. whether the information or opinion is true or not; and
    2. whether the information or opinion is recorded in a material form or not.
  2. If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as "personal information" and will not be subject to this Privacy Notice.

2. What information do we collect?

The kind of personal information that we collect from you will depend on how you use the Web/APP. The personal information which we collect and hold about you may include but is not limited to, name, phone number, address, device information, and payment detail (may be collected by a third party).

3. How we collect your personal information

  1. We may collect personal information from you whenever you input such information into the Web/APP.
  2. We also collect cookies from your computer which enable us to tell when you use the Web/APP and also to help customize your Web/APP experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.

4. How we use and disclosure of your personal information

We adhere to applicable laws and regulations regarding the use and disclosure of your personal information. We will only utilize and disclose your personal information in accordance with the purposes for which it was initially collected, unless we reasonably determine that it is necessary for a related purpose. If we require the use or disclosure of your personal information for an unrelated purpose, we will inform you and provide the legal basis that permits us to do so. The following are the circumstances in which we may use or disclose your personal information:

  1. Consent: We may use or disclose your personal information when you have provided your consent.
  2. Contractual Obligations: We may use or disclose your personal information to fulfil our obligations under a contract entered into with you.
  3. Legal or Regulatory Obligations: We may use or disclose your personal information to comply with legal or regulatory requirements imposed on us.
  4. Protection of Legal Rights: We may use or disclose your personal information when necessary to establish, exercise, or defend our legal rights or for the purpose of legal proceedings.
  5. Legitimate Business Interests: We may use or disclose your personal information for our legitimate business interests or those of our affiliates. This includes:
    1. providing our Web/APP or Services to you.
    2. providing information about new products or services.
    3. any other purposes outlined below.

We may collect, retain, use, and disclose your personal information for the following purposes:

  1. We may collect, retain, use, and disclose your personal information to provide, operate, and improve the Service and our business. This includes tasks such as establishing and maintaining your user profile, ensuring security features of the Services, communicating with you about the Services, understanding your needs and interests, personalizing your experience, administering promotions and activities, preventing and detecting fraud, and providing support and response to your requests, questions, and feedback.
  2. We, along with our third-party service providers, may collect, retain, use and disclose your personal information for marketing and advertising purposes. Take direct marketing for example. By using our Web/APP, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information directly from you, and if it is material of a type that you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.
  3. In our pursuit of enhancing the Services, we may collect, retain, use, and disclose your personal information for research and development purposes. This involves analyzing and evaluating the Services to make necessary improvements. To carry out these activities, we may create aggregated, de-identified, or anonymized data from the personal information we have collected. By removing any identifiers that would associate the data with you personally, we transform personal information into anonymous data.
  4. To ensure compliance with applicable laws and protect the rights, privacy, safety and property of ourselves, you, and others, we may collect, retain, use, and disclose your personal information for the following purposes:
    1. Compliance with Laws: We may collect, retain, use, and disclose your personal information in order to comply with applicable laws, lawful requests, and legal processes. This includes responding to subpoenas or requests from government authorities.
    2. Rights and Protection: We may collect, retain, use, and disclose your personal information to protect our rights, your rights, or the rights of others. This includes safeguarding privacy, safety, or property, as well as making and defending legal claims.
    3. Internal Auditing: We may collect, retain, use, and disclose your personal information to audit our internal processes for compliance with legal and contractual requirements or our internal policies.
    4. Enforcement of Terms and Conditions: We may collect, retain, use and disclose your personal information to enforce the terms and conditions that govern the Services.
    5. Prevention and Investigation of Illegal Activity: We may collect, retain, use, and disclose your personal information to prevent, identify, investigate, and deter, fraudulent, harmful, unauthorized, unethical, or illegal activity. This includes activities such as cyberattacks and identity theft.
  5. In some cases, we may specifically seek your approval to collect, hold, use or disclose your personal information, such as when required by law.

  6. In addition to the previously mentioned uses, we may utilize cookies and similar technologies for the following purposes:

    1. Strictly Necessary Cookies: These cookies are essential for the proper functioning of our Web/APP and the provision of our Services. They enable us to measure and analyze how you use the site, allowing us to enhance its functionality and improve your experience.
    2. Preference Cookies: Preference cookies remember your preferences, such as language or location settings. This allows us to create a seamless and personalized shopping experience tailored to your specific needs.
    3. Analytics and Marketing Cookies: We utilize cookies and similar technologies to promote our services on various platforms and websites, as well as to assess the effectiveness of our own marketing campaigns. Our advertising partners may collect your personal data to develop a profile of your interests and display relevant advertisements on other websites.

    By employing cookies and similar technologies, we strive to enhance your overall experience and provide you with tailored content and offerings that align with your preferences.

    Please note that this is not an exhaustive list, and we may use or disclose your personal information for other purposes that are reasonably related to the original purpose for which it was collected.

    We are committed to protecting your personal information and ensuring its accuracy, security, and confidentiality. If you have any questions or concerns about the use or disclosure of your personal information, please contact us at [email protected].

5. Third-Party Collection

Some of the functionality may be provided by third parties and the Services may contain links to other Web/APPs not operated or controlled by PikMo. These third parties are not under control, and we are not responsible for their privacy policies or practices. If you provide any personal information to a third party or through any such third-party Web/APP, we recommend that you familiarize yourself with the privacy policies and practices of that third party.

6. Access and correction

Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.

7. Complaint procedure

If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by our back-end team, and we may seek further information from you to clarify your concerns. If we agree that your complaint is well-founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

8. Overseas transfer

Your personal information will not be disclosed to recipients outside Australia unless you expressly request us to do so. If you request us to transfer your personal information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles and we will not be liable for any mishandling of your information in such circumstances.

9. Changes to this Privacy Notice

Our Services may be subject to occasional changes, and accordingly, we reserve the right to update or modify this Privacy Notice at any time and without prior notice. In the event of any material changes regarding the utilization or disclosure of your personal information, we will provide notification to the email address you have provided to us. If you have objections to any such changes, it is imperative that you cease using our Services. We strongly advise that you review this Privacy Notice regularly by visiting this webpage. The most recent update to this Privacy Notice can be found at the top of this page. Your continued use of our Services subsequent to any alterations or revisions to this Privacy Notice indicates your acceptance and agreement to the terms and conditions set forth in the amended Privacy Notice.

10. How to contact us about privacy

If you have any queries, seek access to your personal information, or have a complaint about this Privacy Notice, please contact us at [email protected].